Dhairya Patel
Senior UX/UI Designer | AI-Powered Design Specialist
5+ years of experience in designing human-centered digital products with creativity, strategy, and AI-driven efficiency.
About Me
I am a Senior UX/UI Designer with over 5 years of experience designing SaaS platforms, B2B solutions, and consumer products. My expertise lies in creating user-friendly, scalable, and business-driven digital experiences.
As a certified AI-Powered Designer, I integrate AI into my workflows to accelerate iteration cycles, deliver smarter solutions, and create measurable impact. My design philosophy is rooted in human-centered design, supported by data-driven insights, and executed with creativity and precision.
Featured Case Studies
Max AI — Smarter Dental Scheduling
Dental SaaS · MaxAssist
I led the design of Max AI, an intelligence layer on top of the scheduler that prioritizes outreach, fills openings, and reduces manual work. The toolbar surfaces the right patient at the right time and guides staff with contextual prompts.
Online Booking — Self-Service for Patients
Web and Mobile · MaxAssist
I designed a fully integrated online booking flow that lets patients book from search or the clinic website, enter insurance, and get confirmations without calling the clinic.
AI Automation — Calls and Support Requests
Automation · Agents · n8n Workflows
I explored automation beyond booking, designing agent-driven workflows that handle routine calls and support requests so staff can focus on patient care.
UX changes in GO Transit's flow
Made it super flexible and intuitive
Led the UX/UI effort to simplify GO Transit's web trip‑planning experience. Rebuilt information architecture, streamlined navigation, and prototyped a cleaner trip‑planner.
Government collaboration
Information Architecture for Space Agency
Reframed the IA and navigation around real user tasks (e.g., "see Northern Lights", "resources for kids"), then delivered wireframes and UI foundations.
Made trip planning even smarter
Mobile App Design
Designed MAKE ME TRIPS, a mobile app that generates personalized, time‑boxed itineraries by blending available time, current location, and user interests.
Redesign the entire flow & UI
Non-Profit Website Redesign
In a two‑week sprint, redesigned a non‑profit counselling website to foreground three actions—Request Counselling, See Counsellors, Donate—while modernizing the look.
Money Mindset for Teens
Dual-User Mobile App
As UX designer on TeenUp, designed dual parent/teen flows to assign tasks, reward progress, and teach saving through tutorials and gamified incentives.
Brand new design system
Design System & Component Library
Built MaxAssist's cross‑platform Design System and UI kit (web + mobile) to standardize components, tokens, and patterns across 15+ products.
AI calls system the books calls
AI-Powered Voice System
Designed an AI‑assisted outbound calling flow that contacts patients, confirms or reschedules appointments, and syncs outcomes to the PMS without staff intervention.
Screen‑Pop Telephony
Telephony Integration Design
Designed the telephony integration that auto‑opens the correct patient file on inbound/outbound calls and displays caller‑aware actions.
Skills & Expertise
Design Tools
AI Tools
Development
UX Research
Analytics
Workflow
Professional Experience
Senior UX/UI Designer
MaxAssistCurrent
- Led UX/UI design for flagship SaaS dental platform serving 4000+ clinics across North America
- Created scalable design system, reducing dev time 25% and inconsistencies 40%
- Designed AI chatbot and outbound call system, reducing manual support by 50%
- Increased user engagement by 35%, CTR by 40% via A/B testing and accessibility improvements
- Mentored junior designers, integrated AI tools for workflow optimization
Web Designer & Developer
Big Surge Inc.
- Designed 15+ modern websites and e-commerce platforms
- Developed Shopify/WordPress stores generating $1M+ in sales
- Optimized SEO and digital marketing campaigns, driving significant customer acquisition
- Collaborated with cross-functional teams to deliver projects on time and within budget
Education & Certifications
University of Toronto
UX/UI Design Specialization
Fanshawe College
Internet Application & Web Development
AI-Powered Designer
AI-Powered Designer Certification
Impact & Results
User Engagement
Increased through optimized UX flows
Click-Through Rate
Improved via A/B testing & design
E-commerce Revenue
Generated through designed platforms
Reduced Workload
Manual tasks automated with AI
"My design philosophy combines human-centered thinking with data-driven insights, resulting in digital products that not only look beautiful but deliver measurable business impact and exceptional user experiences."— Dhairya Patel
Let's Build Something Amazing Together
Ready to create exceptional digital experiences? Let's discuss your project and explore how we can bring your vision to life.
Get In Touch
Available for Freelance Projects
Currently accepting new projects and collaborations. Let's discuss your design needs and timeline.